After my previous trouble with AT&T (click here), and that it summarized my Monthly Rate as $-19.90, I found this letter totally confusing and called AT&T to explain it to me.
According to the first rep at AT&T in NYC, AT&T is going to bill me twice for the same service. They will be charging me $51 for the All Distance plan and the new $25 in my letter. Can your car go through two toll booths at one time? How can AT&T bill me for two plans on the same line? According to AT&T's rep, it's my fault for requesting the same service online. After I explained that I couldn't do anything online and had to do it through the phone center she put me over to a specialist.
Like an airline sending my baggage to another city, AT&T's rep sent me to a hold pattern and after a few minutes to another rep, Noreen in CT, who let me know that she's not a specialist. According to Noreen, specialists aren't available on Saturday afternoons. Noreen let me know that I'm on the All Distance plan, that I will only be charged once, and that my total bill (excluding Canada) will come to $45 per month.
$45 per month? Didn't I start trying to get the $40 per month they advertise on line?
After a few minutes on hold, Noreen returned to confirm that I will get the $40. Anyone want to bet what I will see on my next AT&T bill? $51? $76? $45? 40? or $31.10 ($51-19.90)?
For having letters that make no sense, for having NYC reps that don't know what they are talking about and for not being able to transfer someone to a 'specialist' on a weekend, AT&T remains a Company Acting Badly.
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